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Sophos Central Endpoint Protection Web Control does not seem to work for youtube.com on Chrome

JerzyT

hi,

 

We have a Web Control policy in place for a device where all settings are manual and "block".

We also have youtube.com added in Website Management with a tag "youtube" that is then set to "block" on that policy.

Still we are able to browse to youtube on this device using Chrome. Using IE everything is blocked as intended. Chrome is up to date and without extensions.

Customer service said policy is configured correctly and that "client environment" is at fault.

Have anyone encountered this?

 

Regards,

JT



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  • 0 in reply to Emile Belcourt

    Hi Emile

     

    Ok that sounds like it could be the cause. I will double check that in our enviroment.

    But to be honest this an answer i expected to get from the Sophos Technican :/ . But in case of that i played call ping pong with the support for until 6 weeks. That´s a bit annyoing.

     

    Thanks for your two cent´s :)

     

    Regard´s

    Silvio

  • 0 in reply to Silvio F

    Hi Silvio,

    I understand your frustrations, it's the difference between on the ground knowledge and KB article/training knowledge that unless the support guys have a very diverse resolution portfolio they may not have encountered things like this.

    If you have had a negative experience with Support I would recommend sending your thoughts to your account manager, partner or partner account manager (depending whether you're a customer/partner) because they are always looking to improve support and feedback helps do this :)

    Emile

  • 0 in reply to Emile Belcourt

    Yeah, i know and it wouldn´t be the first time i reached out hands to our partner manager. But this problem wasn´t that urgent that i have to escalate the case. I know about the fact was first level means and I wasn´t really dissapointed until your two cent´s XD .

    Anyways, may problem is solved and with your explanation i also have a satisfactory explanation for the behaviour :)

     

  • 0 in reply to Silvio F

    Ha ha, shouldn't have said anything then you wouldn't have been disappointed!

    Glad to have helped nevertheless.

    Emile

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