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failed installation of cloud server - heartbeat issue?

Installing sophos cloud for server 2008 r2

downloaded the server installer and installation fails.

looks like the heartbeat fails to install.  Below is the log

 

Sophos Heartbeat 4.3.219 setup log

16-04-2018 09:10:49 In CPlugin::Install().
16-04-2018 09:10:49 In MsiLib::GetPackageProductInfo().
16-04-2018 09:10:49 In MsiLib::GetPackageProperty().
16-04-2018 09:10:49 Leaving MsiLib::GetPackageProperty() with ERROR_SUCCESS.
16-04-2018 09:10:49 In MsiLib::GetPackageProperty().
16-04-2018 09:10:49 Leaving MsiLib::GetPackageProperty() with ERROR_SUCCESS.
16-04-2018 09:10:49 In MsiLib::GetPackageProperty().
16-04-2018 09:10:49 Leaving MsiLib::GetPackageProperty() with ERROR_SUCCESS.
16-04-2018 09:10:49 Leaving MsiLib::GetPackageProductInfo().
16-04-2018 09:10:49 In MsiLib::IsProductInstalled().
16-04-2018 09:10:49 Leaving MsiLib::IsProductInstalled() with false.
16-04-2018 09:10:49 Installation type: Fresh install
16-04-2018 09:10:49 Installing version: 4.3.219
16-04-2018 09:11:22 Installation of Sophos Heartbeat version: 4.3.219 failed with return code : 1603.
16-04-2018 09:11:22 REBOOTCODE: 0



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