Sophos Network Extension Memory Leak using 32GB of RAM on 11.2.1

Never mind, your forum does not allow me to attach an image. WOW

Hi David,

I'll do that the next time I notice the memory leak and hopefully it will be before the computer becomes unusable otherwise I'm afraid I won't be able to extract the needed data.

Thank you,

Adrian

Thanks Adrian - it doesn't need to be while the memory is growing, there should be plenty information in the SDU from the last time you encountered it.

Hi David,

I was unable to find the "Generate SDU button" as per your instructions. However, I was able to find the "More Actions" and then the "Diagnose" button which I presset and it then told me it triggered the SDU generation. But that's it. Not file was given to me to upload.

Can you confirm if this correct ?

Apologies, that's the right button. The file is automatically sent to us so all we need now is the filename which should be shown on the device page.

OK yeah i can see it running. The file name is 74f5b9ca-58a3-b43f-9ad1-bbe726b671c0_2021-02-18-18-50-17.zip

Thank you,

Adrian

Just wanted to reply here to say that this is something I've been seeing since I updated to 11.2.1 earlier today.

During the time it's taken to read this thread, open Activity Monitor, login and post Sophos Network Extension has balooned from 12GB RAM used to 20GB RAM used.

I'm on a Mac Pro so I can go for a while here but this is a crippling bug and needs to be dealt with ASAP.

Thank you!

Hi Adrian,

Thanks for the SDU, we were able to confirm the the issue you're encountering is indeed the same issue and is fixed in the upcoming 10.0.4 release.

Unfortunately there won't be an update to the EAP before GA which begins rollout next week at which point both EAP and GA lines will update together. If you can provide us with your company name and updating credentials we can move you into the first rollout group, expected to release on Tue 23rd.

You can find the updating credentials as follows:

Open the endpoint UI>About>Run Diagnostic Tool>Update>Update Credentials

Thanks for the feedback and sorry for the inconvenience. The issue is fixed in the upcoming 10.0.4 release.

If you can provide us with your company name and updating credentials we can move you into the first rollout group, expected to release on Tue 23rd.

You can find the updating credentials as follows:

Open the endpoint UI>About>Run Diagnostic Tool>Update>Update Credentials