Unable to execute scan in Linux, "Useful life of Scan has been exceeded"

Hello GuyDamico,

could you please post both complete logs (BTW: the unrecognized -V is normal)?

Christian

Was out of town for a couple of days, back now, here are the two files as requested:

[Talpa-select]
Copyright (c) 1989-2016 Sophos Limited. All rights reserved.
2017-02-21 14:45:02 EST /opt/sophos-av/engine/_/talpa_select selectexisting /opt/sophos-av
[Talpa-select]
Copyright (c) 1989-2016 Sophos Limited. All rights reserved.
2017-02-21 14:45:35 EST /opt/sophos-av/engine/_/talpa_select load --hook talpa_vfshook --wait 10
Linux distribution: [linuxmint]
Product: [Linux Mint 17.3 Rosa]
Kernel: [3.19.0-32-generic]
Multiprocessor support enabled.
Searching for source pack...
Searching for suitable binary pack...
No suitable binary pack available.
Preparing for build...
Extracting sources...
Configuring build of version 1.21.5...
configuring checking for a BSD-compatible install... /usr/bin/install -c
checking whether build environment is sane... yes
checking for gawk... gawk
checking whether make sets $(MAKE)... yes
checking how to create a ustar tar archive... gnutar
checking whether to enable maintainer-specific portions of Makefiles... no
checking for gcc... gcc
checking for C compiler default output file name... configure: error: C compiler cannot create executables
See `config.log' for more details.

Traceback (most recent call last):
  File "talpa_select.py", line 2176, in _action
  File "talpa_select.py", line 1074, in load
  File "talpa_select.py", line 841, in select
  File "talpa_select.py", line 1696, in select
  File "talpa_select.py", line 1780, in build
  File "talpa_select.py", line 1910, in __try_build
  File "talpa_select.py", line 1773, in checkConfigureErrors
SelectException: exc-configure-failed-freeversion
[Talpa-select]
Copyright (c) 1989-2016 Sophos Limited. All rights reserved.
2017-02-21 15:00:29 EST /opt/sophos-av/engine/_/talpa_select select
Linux distribution: [linuxmint]
Product: [Linux Mint 17.3 Rosa]
Kernel: [3.19.0-32-generic]
Multiprocessor support enabled.
Searching for source pack...
Searching for suitable binary pack...
No suitable binary pack available.
Preparing for build...
Extracting sources...
Configuring build of version 1.21.5...
configuring checking for a BSD-compatible install... /usr/bin/install -c
checking whether build environment is sane... yes
checking for gawk... gawk
checking whether make sets $(MAKE)... yes
checking how to create a ustar tar archive... gnutar
checking whether to enable maintainer-specific portions of Makefiles... no
checking for gcc... gcc
checking for C compiler default output file name... configure: error: C compiler cannot create executables
See `config.log' for more details.

Traceback (most recent call last):
  File "talpa_select.py", line 2176, in _action
  File "talpa_select.py", line 841, in select
  File "talpa_select.py", line 1696, in select
  File "talpa_select.py", line 1780, in build
  File "talpa_select.py", line 1910, in __try_build
  File "talpa_select.py", line 1773, in checkConfigureErrors
SelectException: exc-configure-failed-freeversion
[Talpa-select]
Copyright (c) 1989-2016 Sophos Limited. All rights reserved.
2017-02-21 15:48:07 EST /opt/sophos-av/engine/_/talpa_select select /opt/sophos-av
Linux distribution: [linuxmint]
Product: [Linux Mint 17.3 Rosa]
Kernel: [3.19.0-32-generic]
Multiprocessor support enabled.
Searching for source pack...
Searching for suitable binary pack...
No suitable binary pack available.
Preparing for build...
Extracting sources...
Configuring build of version 1.21.5...
configuring checking for a BSD-compatible install... /usr/bin/install -c
checking whether build environment is sane... yes
checking for gawk... gawk
checking whether make sets $(MAKE)... yes
checking how to create a ustar tar archive... gnutar
checking whether to enable maintainer-specific portions of Makefiles... no
checking for gcc... gcc
checking for C compiler default output file name... configure: error: C compiler cannot create executables
See `config.log' for more details.

Traceback (most recent call last):
  File "talpa_select.py", line 2176, in _action
  File "talpa_select.py", line 841, in select
  File "talpa_select.py", line 1696, in select
  File "talpa_select.py", line 1780, in build
  File "talpa_select.py", line 1910, in __try_build
  File "talpa_select.py", line 1773, in checkConfigureErrors
SelectException: exc-configure-failed-freeversion
[Talpa-select]
Copyright (c) 1989-2016 Sophos Limited. All rights reserved.
2017-02-21 18:00:39 EST /opt/sophos-av/engine/_/talpa_select selectexisting
[Talpa-select]
Copyright (c) 1989-2016 Sophos Limited. All rights reserved.
2017-02-21 18:00:41 EST /opt/sophos-av/engine/_/talpa_select select
Linux distribution: [linuxmint]
Product: [Linux Mint 17.3 Rosa]
Kernel: [3.19.0-32-generic]
Multiprocessor support enabled.
Searching for source pack...
Searching for suitable binary pack...
No suitable binary pack available.
Preparing for build...
Extracting sources...
Configuring build of version 1.21.5...
configuring checking for a BSD-compatible install... /usr/bin/install -c
checking whether build environment is sane... yes
checking for gawk... gawk
checking whether make sets $(MAKE)... yes
checking how to create a ustar tar archive... gnutar
checking whether to enable maintainer-specific portions of Makefiles... no
checking for gcc... gcc
checking for C compiler default output file name... configure: error: C compiler cannot create executables
See `config.log' for more details.

Traceback (most recent call last):
  File "talpa_select.py", line 2176, in _action
  File "talpa_select.py", line 841, in select
  File "talpa_select.py", line 1696, in select
  File "talpa_select.py", line 1780, in build
  File "talpa_select.py", line 1910, in __try_build
  File "talpa_select.py", line 1773, in checkConfigureErrors
SelectException: exc-configure-failed-freeversion
[Talpa-select]
Copyright (c) 1989-2016 Sophos Limited. All rights reserved.
2017-02-21 18:00:47 EST /opt/sophos-av/engine/_/talpa_select load --hook talpa_vfshook --wait 10
Linux distribution: [linuxmint]
Product: [Linux Mint 17.3 Rosa]
Kernel: [3.19.0-32-generic]
Multiprocessor support enabled.
Searching for source pack...
Searching for suitable binary pack...
No suitable binary pack available.
Preparing for build...
Extracting sources...
Configuring build of version 1.21.5...
configuring checking for a BSD-compatible install... /usr/bin/install -c
checking whether build environment is sane... yes
checking for gawk... gawk
checking whether make sets $(MAKE)... yes
checking how to create a ustar tar archive... gnutar
checking whether to enable maintainer-specific portions of Makefiles... no
checking for gcc... gcc
checking for C compiler default output file name... configure: error: C compiler cannot create executables
See `config.log' for more details.

Traceback (most recent call last):
  File "talpa_select.py", line 2176, in _action
  File "talpa_select.py", line 1074, in load
  File "talpa_select.py", line 841, in select
  File "talpa_select.py", line 1696, in select
  File "talpa_select.py", line 1780, in build
  File "talpa_select.py", line 1910, in __try_build
  File "talpa_select.py", line 1773, in checkConfigureErrors
SelectException: exc-configure-failed-freeversion

Config.log

This file contains any messages produced by compilers while
running configure, to aid debugging if configure makes a mistake.

It was created by talpa configure 1.21.5, which was
generated by GNU Autoconf 2.59.  Invocation command line was

  $ ./configure --disable-dependency-tracking --libdir=/opt/sophos-av/talpa/current --disable-lsm

## --------- ##
## Platform. ##
## --------- ##

hostname = HPDesktop
uname -m = x86_64
uname -r = 3.19.0-32-generic
uname -s = Linux
uname -v = #37~14.04.1-Ubuntu SMP Thu Oct 22 09:41:40 UTC 2015

/usr/bin/uname -p = unknown
/bin/uname -X     = unknown

/bin/arch              = unknown
/usr/bin/arch -k       = unknown
/usr/convex/getsysinfo = unknown
hostinfo               = unknown
/bin/machine           = unknown
/usr/bin/oslevel       = unknown
/bin/universe          = unknown

PATH: /sbin
PATH: /usr/sbin
PATH: /bin
PATH: /usr/bin


## ----------- ##
## Core tests. ##
## ----------- ##

configure:1357: checking for a BSD-compatible install
configure:1412: result: /usr/bin/install -c
configure:1423: checking whether build environment is sane
configure:1466: result: yes
configure:1531: checking for gawk
configure:1547: found /usr/bin/gawk
configure:1557: result: gawk
configure:1567: checking whether make sets $(MAKE)
configure:1587: result: yes
configure:1750: checking how to create a ustar tar archive
configure:1763: tar --version
tar (GNU tar) 1.27.1
Copyright (C) 2013 Free Software Foundation, Inc.
License GPLv3+: GNU GPL version 3 or later <gnu.org/.../gpl.html>.
This is free software: you are free to change and redistribute it.
There is NO WARRANTY, to the extent permitted by law.

Written by John Gilmore and Jay Fenlason.
configure:1766: $? = 0
configure:1806: tardir=conftest.dir && eval tar --format=ustar -chf - "$tardir" >conftest.tar
configure:1809: $? = 0
configure:1813: tar -xf - <conftest.tar
configure:1816: $? = 0
configure:1829: result: gnutar
configure:1838: checking whether to enable maintainer-specific portions of Makefiles
configure:1847: result: no
configure:1912: checking for gcc
configure:1928: found /usr/bin/gcc
configure:1938: result: gcc
configure:2182: checking for C compiler version
configure:2185: gcc --version </dev/null >&5
gcc (Ubuntu 4.8.4-2ubuntu1~14.04.3) 4.8.4
Copyright (C) 2013 Free Software Foundation, Inc.
This is free software; see the source for copying conditions.  There is NO
warranty; not even for MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

configure:2188: $? = 0
configure:2190: gcc -v </dev/null >&5
Using built-in specs.
COLLECT_GCC=gcc
COLLECT_LTO_WRAPPER=/usr/lib/gcc/x86_64-linux-gnu/4.8/lto-wrapper
Target: x86_64-linux-gnu
Configured with: ../src/configure -v --with-pkgversion='Ubuntu 4.8.4-2ubuntu1~14.04.3' --with-bugurl=file:///usr/share/doc/gcc-4.8/README.Bugs --enable-languages=c,c++,java,go,d,fortran,objc,obj-c++ --prefix=/usr --program-suffix=-4.8 --enable-shared --enable-linker-build-id --libexecdir=/usr/lib --without-included-gettext --enable-threads=posix --with-gxx-include-dir=/usr/include/c++/4.8 --libdir=/usr/lib --enable-nls --with-sysroot=/ --enable-clocale=gnu --enable-libstdcxx-debug --enable-libstdcxx-time=yes --enable-gnu-unique-object --disable-libmudflap --enable-plugin --with-system-zlib --disable-browser-plugin --enable-java-awt=gtk --enable-gtk-cairo --with-java-home=/usr/lib/jvm/java-1.5.0-gcj-4.8-amd64/jre --enable-java-home --with-jvm-root-dir=/usr/lib/jvm/java-1.5.0-gcj-4.8-amd64 --with-jvm-jar-dir=/usr/lib/jvm-exports/java-1.5.0-gcj-4.8-amd64 --with-arch-directory=amd64 --with-ecj-jar=/usr/share/java/eclipse-ecj.jar --enable-objc-gc --enable-multiarch --disable-werror --with-arch-32=i686 --with-abi=m64 --with-multilib-list=m32,m64,mx32 --with-tune=generic --enable-checking=release --build=x86_64-linux-gnu --host=x86_64-linux-gnu --target=x86_64-linux-gnu
Thread model: posix
gcc version 4.8.4 (Ubuntu 4.8.4-2ubuntu1~14.04.3)
configure:2193: $? = 0
configure:2195: gcc -V </dev/null >&5
gcc: error: unrecognized command line option '-V'
gcc: fatal error: no input files
compilation terminated.
configure:2198: $? = 4
configure:2221: checking for C compiler default output file name
configure:2224: gcc    conftest.c  >&5
/usr/bin/ld: cannot find crt1.o: No such file or directory
/usr/bin/ld: cannot find crti.o: No such file or directory
/usr/bin/ld: cannot find -lc
/usr/bin/ld: cannot find crtn.o: No such file or directory
collect2: error: ld returned 1 exit status
configure:2227: $? = 1
configure: failed program was:
| /* confdefs.h.  */
|
| #define PACKAGE_NAME "talpa"
| #define PACKAGE_TARNAME "talpa"
| #define PACKAGE_VERSION "1.21.5"
| #define PACKAGE_STRING "talpa 1.21.5"
| #define PACKAGE_BUGREPORT ""
| #define PACKAGE "talpa"
| #define VERSION "1.21.5"
| /* end confdefs.h.  */
|
| int
| main ()
| {
|
|   ;
|   return 0;
| }
configure:2266: error: C compiler cannot create executables
See `config.log' for more details.

## ---------------- ##
## Cache variables. ##
## ---------------- ##

ac_cv_env_CC_set=
ac_cv_env_CC_value=
ac_cv_env_CFLAGS_set=
ac_cv_env_CFLAGS_value=
ac_cv_env_CPPFLAGS_set=
ac_cv_env_CPPFLAGS_value=
ac_cv_env_LDFLAGS_set=
ac_cv_env_LDFLAGS_value=
ac_cv_env_build_alias_set=
ac_cv_env_build_alias_value=
ac_cv_env_host_alias_set=
ac_cv_env_host_alias_value=
ac_cv_env_target_alias_set=
ac_cv_env_target_alias_value=
ac_cv_path_install='/usr/bin/install -c'
ac_cv_prog_AWK=gawk
ac_cv_prog_ac_ct_CC=gcc
ac_cv_prog_make_make_set=yes
am_cv_prog_tar_ustar=gnutar

## ----------------- ##
## Output variables. ##
## ----------------- ##

ACLOCAL='${SHELL} /opt/sophos-av/talpa/build/talpa-1.21.5/config/missing --run aclocal-1.9'
AMDEPBACKSLASH=''
AMDEP_FALSE=''
AMDEP_TRUE=''
AMTAR='${SHELL} /opt/sophos-av/talpa/build/talpa-1.21.5/config/missing --run tar'
AUTOCONF='${SHELL} /opt/sophos-av/talpa/build/talpa-1.21.5/config/missing --run autoconf'
AUTOHEADER='${SHELL} /opt/sophos-av/talpa/build/talpa-1.21.5/config/missing --run autoheader'
AUTOMAKE='${SHELL} /opt/sophos-av/talpa/build/talpa-1.21.5/config/missing --run automake-1.9'
AWK='gawk'
BINARYSYSCTL_FALSE=''
BINARYSYSCTL_TRUE=''
BUILDDUALFS_FALSE=''
BUILDDUALFS_TRUE=''
BUILDLSM_FALSE=''
BUILDLSM_TRUE=''
BUILDPROCFS_FALSE=''
BUILDPROCFS_TRUE=''
BUILDSECURITYFS_FALSE=''
BUILDSECURITYFS_TRUE=''
BUILDSTACKER_FALSE=''
BUILDSTACKER_TRUE=''
BUILDSYMBOLVER_FALSE=''
BUILDSYMBOLVER_TRUE=''
CAT=''
CC='gcc'
CCDEPMODE=''
CFLAGS=''
CPPFLAGS=''
CUT=''
CYGPATH_W='echo'
DEFS=''
DEPDIR=''
ECHO_C=''
ECHO_N='-n'
ECHO_T=''
EGREP=''
EXEEXT=''
INSTALL_DATA='${INSTALL} -m 644'
INSTALL_PROGRAM='${INSTALL}'
INSTALL_SCRIPT='${INSTALL}'
INSTALL_STRIP_PROGRAM='${SHELL} $(install_sh) -c -s'
KBUILD26_FALSE=''
KBUILD26_TRUE=''
KBUILDUSEM_FALSE=''
KBUILDUSEM_TRUE=''
LDFLAGS=''
LIBOBJS=''
LIBS=''
LN_S=''
LOADTEST_FALSE=''
LOADTEST_TRUE=''
LTLIBOBJS=''
MAINT='#'
MAINTAINER_MODE_FALSE=''
MAINTAINER_MODE_TRUE='#'
MAKEINFO='${SHELL} /opt/sophos-av/talpa/build/talpa-1.21.5/config/missing --run makeinfo'
MODULELINKER=''
OBJEXT=''
PACKAGE='talpa'
PACKAGE_BUGREPORT=''
PACKAGE_NAME='talpa'
PACKAGE_STRING='talpa 1.21.5'
PACKAGE_TARNAME='talpa'
PACKAGE_VERSION='1.21.5'
PATH_SEPARATOR=':'
RM=''
SED=''
SET_MAKE=''
SHELL='/bin/bash'
STRIP=''
TESTXWORKAROUND_FALSE=''
TESTXWORKAROUND_TRUE=''
UNAME=''
VERSION='1.21.5'
XARGS=''
ac_ct_CC='gcc'
ac_ct_MODULELINKER=''
ac_ct_STRIP=''
am__fastdepCC_FALSE=''
am__fastdepCC_TRUE=''
am__include=''
am__leading_dot='.'
am__quote=''
am__tar='tar --format=ustar -chf - "$$tardir"'
am__untar='tar -xf -'
assert=''
autoconf_h_include=''
backportedprefetch=''
binarysysctl=''
bindir='${exec_prefix}/bin'
bool=''
build_alias=''
builddualfs=''
buildprocfs=''
buildsecurityfs=''
ctltable=''
datadir='${prefix}/share'
debug=''
dotruncateaddr=''
dotruncatetype=''
dpath=''
dualfs=''
exec_prefix='NONE'
execve=''
fdentry=''
filldirbackport=''
freetaskflag=''
getname=''
hassetpages=''
hidden=''
hookdops=''
host_alias=''
hrtimers=''
imapathcheck=''
includedir='${prefix}/include'
infodir='${prefix}/info'
inodeiprivate=''
inodemutex=''
install_sh='/opt/sophos-av/talpa/build/talpa-1.21.5/config/install-sh'
interceptor_module=''
interceptor_name=''
jiffiesbackport=''
kerneldir=''
kernelhdrspath=''
kernelincludes=''
kfuncchpgattraddr=''
ko=''
libdir='/opt/sophos-av/talpa/current'
libexecdir='${exec_prefix}/libexec'
linuxcompilerinclude=''
linuxmagicinclude=''
linuxuapimagicinclude=''
localstatedir='${prefix}/var'
lookup_mnt_last=''
lsm2610=''
lsm2614=''
lsm265=''
lsm266=''
lsm=''
lsmkeys=''
mandir='${prefix}/man'
map_writable=''
mkdir_p='mkdir -p --'
mutexes=''
needsvacpa=''
newparent=''
nopasymbol=''
notasklistlock=''
oldincludedir='/usr/include'
pathlookup=''
prefix='NONE'
printkaddr=''
program_transform_name='s,x,x,'
putname=''
rcubackport=''
rodata=''
samefile=''
sbindir='${exec_prefix}/sbin'
securityfs=''
sharedstatedir='${prefix}/com'
signalbackport=''
smbfs=''
snprintf=''
sourcedir=''
strdupuser=''
structfilename=''
symvers=''
syscallhook=''
sysconfdir='${prefix}/etc'
talpaversion=''
target_alias=''
tasknewtty=''
uapiunistdinclude=''
unistd64x32include=''
vfsmntlock=''
vfsmount_namespace=''
vfsunlink=''
xhack=''

## ----------- ##
## confdefs.h. ##
## ----------- ##

#define PACKAGE "talpa"
#define PACKAGE_BUGREPORT ""
#define PACKAGE_NAME "talpa"
#define PACKAGE_STRING "talpa 1.21.5"
#define PACKAGE_TARNAME "talpa"
#define PACKAGE_VERSION "1.21.5"
#define VERSION "1.21.5"

configure: exit 77

Hello GuyDamico,

seems that the error is here
configure:2221: checking for C compiler default output file name
configure:2224: gcc    conftest.c  >&5
/usr/bin/ld: cannot find crt1.o: No such file or directory
/usr/bin/ld: cannot find crti.o: No such file or directory
/usr/bin/ld: cannot find -lc
/usr/bin/ld: cannot find crtn.o: No such file or directory
collect2: error: ld returned 1 exit status
but I'm not an expert and furthermore I have no experience with Mint. If I'd have to guess I'd say the libc6 package is missing. What's the output of dpkg -l *libc6*? I'm sure that DouglasLeeder would know what's missing.

Christian

Looks like you don't have the libc-dev package installed.

Try:

apt-get install linux-libc-dev

Also you should ensure that the update has run, so that you have a newer engine and data, which should resolve the savscan (on-demand) scanning issues.

The tarfile on the website is only rarely updated, but the files on the update source are continuously updated, you need to be updating to have proper protection.

linux-libc-dev has been installed.

talpa_select select was executed afterwards. The commands output showed it was not successful.

[Talpa-select]
Copyright (c) 1989-2016 Sophos Limited. All rights reserved.
Fri Feb 24 23:03:32 2017 GMT
Linux distribution: [linuxmint]
Product: [Linux Mint 17.3 Rosa]
Kernel: [3.19.0-32-generic]
Multiprocessor support enabled.
Searching for source pack...
Searching for suitable binary pack...
No suitable binary pack available.
Preparing for build...
Extracting sources...
Configuring build of version 1.21.5...
Error: Failed to prepare the source code for build. Please review the Sophos Support forums for assistance on resolving this.

This is the output after I sudo apt-get install linux-libc-dev

 dpkg -l *libc6*
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name           Version      Architecture Description
+++-==============-============-============-=================================
ii  libc6:amd64    2.19-0ubuntu amd64        Embedded GNU C Library: Shared li
ii  libc6:i386     2.19-0ubuntu i386         Embedded GNU C Library: Shared li
un  libc6-amd64    <none>       <none>       (no description available)
ii  libc6-dbg:amd6 2.19-0ubuntu amd64        Embedded GNU C Library: detached
un  libc6-dev      <none>       <none>       (no description available)
un  libc6-i386     <none>       <none>       (no description available)
un  libc6-i686     <none>       <none>       (no description available)
un  libc6-xen      <none>       <none>       (no description available)
un  libc6.1        <none>       <none>       (no description available)
un  libc6.1-dev    <none>       <none>       (no description available)

Hi,

Please could you post the new config.log, maybe the error message has changed?

Please also try installing libc6-dev which I expected to be installed by the previous step.

Certainly libc6-dev provides /usr/lib/x86_64-linux-gnu/crt1.o on my Ubuntu system.