Sophos cut off wifi access on my MacBook Pro

Question

Hi I purchased Sophos last night. I installed it on my Macbook Pro and it blocked my wifi access;. Now I can't access the internet.

I was running iPVanish and also Little Snitch. I have turned off/quit both apps but still have no access. I even uninstalled IPVanish completely.

ANy ideas?

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intrusus · Answer

Hi Jolly, 
 welcome to the Sophos Community! 
 Some tips: 
 
 Check if you can access through LAN cable (not WiFi!), update the product and reboot. If this does not help: 
 Turn off Sophos Home and check if internet comes up again. If not: 
 Uninstall Sophos Home and reboot your device, check if internet comes up again. If not: 
 Contact support: https://support.home.sophos.com/hc/en-us/articles/115005585566-Contacting-Sophos-Home-Support 
 
 Although I'm not a Sophos employee, I know that a non-working product can be very annoying. If all the steps I have provided do not work, please uninstall the product and contact support. There are just limited knowledge base articles provided to troubleshoot Sophos Home, that's why we often refer to contact the dedicated Sophos Home support team. Please apologize for any inconvenience using the product. 
 Good luck!