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Sophos 9.4 hanging on every scan

I have run Sophos Anti-virus on my Mac laptop several times now and every time it hangs half-way through the scan. From what I can tell, it is hanging on the exact same file each time. I get no message of any kind, just the progress bar showing how far along it is and the number of files scanned. I am running Yosemite on my Mac. Any help would be appreciated.

Thanks,

Darin

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0 TedCowles over 8 years ago

I too have had this same problem and I checked my download folder and noticed that most of the files were there that were slowing the process. I deleted the downloads and it now works great! Hope this solves your problem.
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0 neilb422 over 8 years ago

Has anyone else tried TedCowles suggestion? Do any of the Sophos people themselves have an update for us?
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0 MacVegan over 8 years ago

I added the .dmg files (that were in my downloads folder) to the scan exclusions list and that allowed the scan to complete. I think/hope Bob Cook, a senior Sophos exec., is looking into this.
.

Jeff

https://www.facebook.com/coolwater4animals

If you care about animals, you should be vegan.

If you don’t care about animals, but you value justice, you should still be vegan.

Learn more from these resources:

http://www.internationalvegan.org

http://www.howdoigovegan.com

"THE WORLD IS VEGAN IF YOU WANT IT - Go vegan. It's easy. It’s better for your health (animal foods cause physical harm); it’s better for the planet (animal agriculture is an ecological disaster); and, most importantly, it’s the morally right thing to do." — Professor Gary L. Francione http://www.abolitionistapproach.com/
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0 TuckerdogNC over 8 years ago in reply to TedCowles

Hmmm.... that's interesting. Will check that out. Thanks.
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0 neilb422 over 8 years ago in reply to TuckerdogNC

Good news. Sophos' Twitter account tells me a patch is in the works (release "ASAP") twitter.com/.../689573236045053952
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0 TuckerdogNC over 8 years ago in reply to TuckerdogNC

PS As of right now, I haven't attempted to check SOPHOS on the MacBookPro running El Capitan since before the holidaze. I am still able to run, however, on the MacMini and that was simply adding the .dmg as noted from tech support.
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0 neilb422 over 8 years ago in reply to TuckerdogNC

I think I may have finally downloaded the patch. The last two times I've run a scan it's gone through the entire thing w/o issue.
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0 TuckerdogNC over 8 years ago in reply to neilb422

I've had no such luck. Have ninstalled and then installed HOME, newest version and I'm at 23 hrs and still hanging at the same spot. Haven't had a good clean 100% scan in about nine months on either the MacMini or the MacBookPro. Ever since upgrading to El Capitan especially.
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