accessing to Sophos Safeguard encrypted files

Question

Hello, 
 I am going to access encrypted files on a Sophos SafeGuard Enterprise 6.00.x encrypted hdd to copy them (decrypted to a normal USB-Stick). 
 That is why I have expanded the hdd from the Sophos proctected Notebook (running Windows 7 Professional with Safeguard 6.00.x and pluged the now external hdd via USB-adapter to my own tablet (running only Windows 10). 
 Which Sophos product (maybe Safeguard 8 trial and which component from all those installers?) do I have to install now on my tablet that I am able to see the files on the encrypted hdd in my windows explorer? 
 Maybe third party software necessary? Do not want use Sophos SafeGuard for my own purposal, only to copy files for a client which whiches to get his personal files from the notebook of his boss to his private usb. 
 I was wondering if one let me further know which component of Safeguard 8 trial maybe I can use to access the encrypted drive (external HDD via USB) with the Microsoft Windows Explorer (Windows 10 Professional). 
 Best regards, 
 Dirk

FormerMember · Answer

Hello Dirk, 
 My name's Toby Gunston from the Global Escalations Team, I hope you're well. 
 If the files are encrypted with File Encryption then you'll need to do as follows: 
 
 Install SafeGuard Enterprise on the host machine making sure that you select File Encryption to be installed 
 Sync with the SafeGuard Server (don't forget to login though the SafeGuard tile) 
 Assign the key the files were encrypted with to your user account 
 With the key in your keyring you'll have access to the files on that disk 
 
 If the files are simply on an encrypted disk then you'll need to: 
 
 Plug the drive into a Windows 7 Pro machine 
 Install SafeGuard Enterprise and install the SafeGuard Disk Encryption 
 Assign the key the drive was encrypted with to yourself 
 Assign this key to the drive via the slave and decrypt procedure 
 Decrypt the volume (you may need additional policies applied to your machine from the SafeGuard Management Center such as the ability to decrypt) 
 You should now have access to the disk 
 
 If the files are encrypted with File Encryption and also on an encrypted drive then you'll need to go through both of the above. 
 If you're not working within the customer's environment then they'll need to grant you access.