SafeGuard(R) System Event Manager is not starting

Question

Hello, 
 after upgrade from 6.1 to 8.0.251 the SafeGuard(R) System Event Manager is not starting. 
 Application event log contain this error: 
 Faulting application name: SGN_MasterServicen.exe, version: 8.0.0.251, time stamp: 0x577a8b2d Faulting module name: WS2_32.dll_unloaded, version: 0.0.0.0, time stamp: 0x57334d8c Exception code: 0xc0000005 Fault offset: 0x770639c2 Faulting process id: 0xc08 Faulting application start time: 0x01d2385333ac17ec Faulting application path: C:\Windows\SysWOW64\SGN_MasterServicen.exe Faulting module path: WS2_32.dll Report Id: 7198e840-a446-11e6-beb3-005056a3163c 
 Any idea? 
 Thank you 
 Best regards, 
 Oldrich

FormerMember · Accepted Answer

Hello Oldrich, 
 That's a Microsoft Windows dll which is probably causing the SafeGuard services to fail their startup routine. 
 Open RegEdit and browse to the following location: HKLM\Software\Microsoft\SQMClient\Windows\CEIPEnable 
 Typically when SafeGuard is working CEIPEnable is set to 0, when failing CEIPEnable is set to 1. 
 This registry key belongs to the Windows Customer Experience Improvement Program, disabling it on the failing machine normally resolves the issue. 
 Please let me know how you get on.