New added Files are not encrypted

Question

Hello, 
 i use Safeguard Enterprise 8.3 on the server and Clients. 
 Encryption - Location based File Encryption 
 Problem - no matter which kind of files (PDF, Word, Excel, Visio) i add (copy) in to the share, the new file is not automatically encrypted. 
 Encryption Status - the encryption key is grey and the Status reads as follow " The file is not encrypted, but an encryption rule is defined for the file. 
 Policy - default policy is not assigned to any OU, i created new policys and enabled the persistent encryption. 
 
 Siegmund.

Siegmund Sajitzek · Accepted Answer

Hi Richard, 
 the problem is solved. 
 The reason was policy misconfiguration. Explorer.exe was added to ignored applications. 
 After remove explorer.exe from ignored applications all new files are encrypted directly. 
 
 Regards, 
 
 Siegmund

FormerMember · Answer

How are you putting those files into the file share? If you are copying them from the server (moving from one location to another) then they will not be encrypted. File Share encryption only happens when an endpoint with the SGN client writes the file to the fileshare through a mount point on the local machine that matches the rule. 
 
 I hope this helps.