So we are deploying SafeGuard 8.3 to an environment already running 8.2 … The server / db / management center all upgraded fine. The question centers around updating the clients... When one looks at the directory tree for the client installers in the main install package, under the Installers/Client installers x64 directory, there is a single SGNClient_x64.msi file there... in previous versions (using 8.2 for reference) there was also an additional SGxClientPreinstall.msi package which was (at least previously) a package you had to install before the SGNClient one. In 8.3, it is NOT in this folder. There is one in a subfolder which appears to be for Windows 7 clients only.... I checked the current documentation (see here: docs.sophos.com/.../UpdateClient.html) and it mentions that you need to install the "latest pre-installation package" before updating the client. These are Windows 10 clients, not Windows 7, and the only preinstall package is that old one (version is 8.1.something) in the Windows 7 folder. Is the preinstallation package even needed anymore on Windows version > 7, or is this a mistake in the packaging and that PreInstall package is still needed? If it's not needed, is it OK to uninstall it on clients with Windows 10 / 8.x that are already upgraded to SGNClient 8.3?
Also another note, noticed that Bitlocker C/R is no longer supported, and the clients now use the built-in bitlocker recovery system... but the upgrade does not automatically remove the C/R "shim" from the OS... is there a way to automate that?
This thread was automatically locked due to age.