Sophos 5.6 console - forgot password and MSO, any way to recover?

Question

Hi All, 
 
 If user forgot the SGN console password, is there any way to do recovery or DR?

Thanks

FormerMember · Answer

Hello Ins007, 
 To get back in you'll need to reset the Certificate KeyStore (MSO) Password, you can do this as follows: 1. Open the SafeGuard Certificate Manager 2. Click the 3rd button in from the left (that says "Reset RSA private key store" when you hover over) 3. Enter a new password and confirm 4. Now login to the SafeGuard Management Centre and you'll be asked where the MSO certificate is 5. Choose Yes to supply the certificate and browse for the key file (this is the .p12 file that was saved initially when creating the certificate during your installation) 6. In the first box enter the password that was used to protect the certificate 7. In the second box enter the password for the Certificate Store (this is the password that was just reset) 8. Click OK and the .p12 file will be saved to the users certificate store 
 You should now be able to login.

Adithyan Thangaraj · Answer

Hi, 
 I am afraid we can rest the Certificate store password but not the Certificate's password. That is highly essential without which we may not be able to access the console at all despite having a db backup too!