Sophos SafeGuard Encyrption

Question

Hi Everyone, 
 
 I'm actually working on this issue of mine with the Sophos login consistently looping. I have 2 accounts, both a domain accounts that I use for login but only 1 account works and will go through the desktop. Other accounts will remain looping to the login screen. Correct credentials was inputted and it will pop up that says successful login but will just go back to the login afterwards. Can you please help? 
 
 Regards, 
 Ken

Kenneth Cagatcagat · Answer

MichaelMcLannahan, 
 
 Thanks for your suggestion. I also thought it was some sort of Windows updates that's causing it but it isn't, I focused on the Windows update but no matter how hard I try it doesn't make any change. Installation was successful so I thought there was no issues but I was wrong. I tried re-installing couple of times as well but didn't make any change either. 
 Good thing I've fixed it now so I'm sharing it. I'm not sure why the Sophos Safeguard v.7 is acting that way but I'm pretty sure it was the culprit as after I've installed the version 8.0 it works right away without any issues. So that's it, I just use a newer version and that works. 
 
 Cheers~