Feedback Guidelines
Provide feedback and suggestions for our online help, startup guides, knowledge base, and videos

If your feedback is on existing content, please include the URL or title of the relevant page in the description.

Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • Notifications - Better device identification

    Philip Gardner
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    I would like to see the hostname of the device under the serial name in the alert, makes for quicker identification and troubleshooting. The fix couldn't be more than adding one line to the query or output generated by device. Would look similar to...

  • Update RED section - EOL RED products in description

    BananaBuddy
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    https://docs.sophos.com/nsg/sophos-firewall/20.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/SystemServices/RED/index.html Note The RED unified firmware option is only available on RED15(w) and RED50 devices. RED15 and RED50 are EOL devices...

  • I need to temporarily stop SOPHOS - how do I do it? Can someone get back to me PLEASE?

    malcolmwass
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 0 Comments
    I have SOPHOS Endpoint installed - user name sbe01167127 - malcolm wass I need to temporarily stop SOPHOS - it keeps deleting a software programme that I am trying to install Can someone get back to me to talk me through the process please?

  • Update on Sophos Firewall Backups

    Philip Gardner
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    URL: https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/BackupAndFirmware/BackupAndRestore/index.html#backup-restore There is no mention of the Sophos Central backup/restore mechanism.

  • Data management

    Markus Hosch
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    See Data management: Log retention report period: Specifies how long the report data is kept. Changes to the settings come into effect at 00:00. <- should likely say raw data or log data instead or report data if I understand the function correctly. The...

  • Write documentation for Linux IPSec client support

    John Cottone
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    This document claims to include Linux end points but there's no instruction at all for it. It would also be a major major win if we could set static IPs for SSL VPN clients.

  • Clear documentation for VPN configuration

    EastCoastUser
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    The documentation on VPN configs is unclear, specifically when it comes to entering the range of IP addresses that will be given to clients. There should be some explanation as to what the relationship is between this address range and existing IP subnets...

  • "Malware detected and requires attention" not listed in documentation.

    itskdog
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments
    Alerts for Threat Protection - Sophos Central Admin lists the alerts that can be generated and what to do about them, but I recently got an alert that doesn't explain what to do in the web UI or the email, and isn't in the documentation either. The...

  • Advisories should be included in Sophos RSS feed and in Sophos community forums

    salexander
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 0 Comments
    Periodically, Sophos issues advisories regarding their investigations into problems that are of concern to Sophos customers. Paradoxically, despite the concern, these advisories are not published in Sophos RSS and Atom Information feed -- as described...

  • Update section "Updating the Gold Image" in KB-000039009

    JBOF
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 1 Comment
    Update section "Updating the Gold Image" in KB-000039009 since controlled updates are replaced by software packages via policy assignment.
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