Data Control and DLP
Endpoint Security and Control
Full disk encryption
Installer errors & information
Network Access Control (Compliance)
For Mac OS X
For Windows 95/98
For Windows NT
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Dealing with malware
Sophos UTM 9
Tweets by SophosSupport
Sophos Endpoint Security and Control: BSoD Probably caused by mrxsmb10.sys
Created: 28 Jul 2015
This article details the options available when this BSoD is triggered with Sophos Endpoint Security and Control installed
How to check if Sophos Malicious Traffic Detection is working
Created: 17 Nov 2014
Instructions on how to tirgger a test detection to confirm that Sophos Malicious Traffic Detection is working as expected
Mobile broadband and WiFi do not appear as available network connections on a Windows 8.1 computer
Created: 30 Jun 2014
Following the installation of Sophos Endpoint Security and Control, both Mobile broadband and WiFi devices are not listed as an available network connection on Windows 8.1 computers
Sophos Anti-Virus: Scanning cache
Created: 17 Jan 2014
This article describes how files are cached as Sophos Anti-Virus scans them, and provides instructions on how to clear the cache.
Sophos Endpoint Security and Control: Loading SAV Interface returned the error 0xa0040223
Created: 27 May 2013
An upgrade of Sophos Anti-Virus has prevented the service from starting. The SAVI.DLL file has not been replaced with the newest version so cannot use the new scanning engine. This is often caused by skipping two required reboots due to Sophos updates.
Sophos Endpoint Security and Control: tmp.edb detected as malicious on Windows
Created: 19 Sep 2012
To resolve this issue, add the recommended exclusions by Microsoft.
Sophos Endpoint Security and Control: How to exclude a process from the OnAccess scanner
Created: 9 Dec 2010
Per Process Exclusions are sometimes needed to resolve performance issues with OnAccess scanning. These exclusions do not use checksums, so great care should be taken when adding exclusions like this. File/folder level exclusions should be attempted first and per process exclusions used only as a last resort.
Sophos Anti-Virus: USN Change Journal and Sophos
Created: 18 Aug 2008
Backups/Indexing that use the Windows Change Journal (USN) can have problems.
Sophos Endpoint: File and folder exclusions do not work
Created: 5 May 2005
You have added file and folder exclusions to Sophos Anti-Virus for Windows, but they do not always seem to work.
Sophos Anti-Virus: Some encryption software may hinder virus detection
Created: 28 Feb 2005
Installing some types of encryption software may prevent the Sophos Anti-Virus on-access scanner from detecting viruses.