Data Control and DLP
Endpoint Security and Control
Anti-Virus for VMware vShield
Developer tools (SDK/OEM)
For NetApp Storage Systems
Sophos for Microsoft SharePoint
Sophos for Virtual Environments
Sophos UTM 9
Tweets by SophosSupport
Sophos Central - Devices fail to connect to a Message Relay
Created: 4 Jan 2019
This article provides further information when devices fail to connect to a Message Relay
Central Server Protection: Veeam Backup fails due to Sophos Lockdown
Created: 6 Dec 2018
This article is applicable in those instances where in a Veeam Backup is failing when a server is locked down.
Error installing Sophos Endpoint Defense: Failed to copy SophosEL.sys into ELAM driver Backup Path
Created: 27 Nov 2018
Sophos Endpoint Defense fails to install with the error "Error installing Sophos Endpoint Defense: Failed to copy SophosEL.sys into ELAM driver Backup Path"
CustomAction RemoveSIPSSubmitterUserAccount returned actual error code 1603
Created: 26 Nov 2018
Sophos Network Threat Protection or Sophos Anti-Virus fails to Uninstall due to "RemoveSIPSSubmitterUserAccount returned actual error code 1603"
Sophos for Virtual Environments - Guest VM fails to connect Security VM
Created: 13 Nov 2018
The Guest VM can fail to connect to a Security VM for a number of reasons
Sophos for Virtual Environments - Installation of Security VM fails with "CID (version x.x.x.xxx) is too old for this appliance (version x.x.x.xxx)"
Created: 8 Nov 2018
Using mismatched installers and CID versions will cause the installation of the Security VM to error and fail
Sophos for Virtual Environments - On a failed installation the Security VM installer fails to gather logs with error '[InvalidGuestLoginFault]: Failed to authenticate with the guest operating system using the supplied credentials.'
Created: 6 Nov 2018
Older installers can fail to gather logs if an installation fails of the Security VM
Sophos for Virtual Environments - Issues encountered when using an older installer (1.2.0 and below) to install the Security VM in an Enterprise Console Managed Environment following the release of Sophos for Virtual Environments 1.3.0
Created: 5 Nov 2018
Old installers can cause issues when installing the Security VM
Sophos for Virtual Environments: SVM installer hangs on the IP settings page when validating the network
Created: 5 Nov 2018
Unicode characters in the network label can cause the installer to hang
Sophos for Virtual Environments: Deployment of Security VM can fail it incorrect permissions or applied to the installing user or 'Constrained Delegation' is not set up correctly
Created: 30 Oct 2018
Incorrectly configured Microsoft settings can cause SVM installations on Hyper-V to fail