Data Control and DLP
Endpoint Security and Control
Sophos UTM 9
Tweets by SophosSupport
Sophos Mobile server does not start anymore after deactivating multicast
Created: 8 Oct 2019
This article describes an issue where the Sophos Mobile server hangs during the start-up after multicast was deactivated on the server by a third party hardening software.
Sophos Mobile - System Property Check fails when checking GCM or FCM connection
Created: 8 Oct 2019
This article provides details about the issue that the Sophos Mobile System Property Check is not able to connect to the GCM server when trying to perform an update or installing Sophos Mobile.
Sophos Mobile - Apps do not synchronize automatically or usage of Accessibility Service turned off
Created: 29 Aug 2019
This article explains what can cause the issue on Huawei of Xiaomi devices that the Sophos app cannot synchronize automatically or that the Accessibility Service is turned off. A root cause for this issue can be a battery optimization process running as part of the operating system causing the Sophos apps to be terminated
Sophos Mobile - Connection to LDAP server cannot be established due to LDAP signing requirement
Created: 28 Jun 2019
This article describes an issue where the Sophos Mobile server cannot connect to an LDAP server due to a group policy setting being enabled on the Domain Controller.
How to retrieve a Google+ ID for the Android Enterprise Factory Reset Protection
Created: 27 May 2019
This article describes how to retrieve a Google+ ID which can be used for the Android Enterprise Factory Reset Protection feature after the Google+ environment was disabled
Managing Android devices with Sophos Mobile after Google Cloud Messaging services withdrawal
Created: 23 Apr 2019
This article lists the consequences of Google deprecating and turning off the Google Cloud Messaging services on Android devices managed by Sophos Mobile.
Sophos Mobile: Profile installation procedure change in iOS 12.2
Created: 27 Mar 2019
This article provides the new procedure to install a configuration profile which which is introduced with iOS 12.2.
Sophos Mobile 9.0 - After updating the server to version 9.0.2 iOS devices cannot synchronize email anymore
Created: 28 Feb 2019
After an update to version 9.0.2 iOS devices cannot synchonize email anymore if the internal EAS proxy is used. This article describes how to get email synchronization running again.
Sophos Mobile: Client activation fails for Apple DEP or auto-enrolled devices
Created: 20 Feb 2019
This article provides details about an issue regarding the failed activation of the Sophos Mobile Control app when enrolling an Apple DEP device or using the auto-enorllment feature
Removing Mobile Device Management profile possible on supervised devices
Created: 15 Feb 2019
This article explains the reason for an issue observed on supervised iOS device where the removal of the MDM profile is still possible even though the DEP profile should prevent it.