Data Control and DLP
Endpoint Security and Control
Full disk encryption
Installer errors & information
Network Access Control (Compliance)
Sophos UTM 9
Tweets by SophosSupport
Sophos XG Firewall: Sophos Network Agent disconnection issue on Android.
Created: 6 Feb 2020
Sophos XG Firewall: Heartbeat service is not started after a failover.
Created: 30 Jan 2020
After restoring the backup on the HA enabled appliance the service "Heartbeat" would show "Stopped" when there was a failover between the primary and secondary appliance.
Sophos XG Firewall: How to resolve the issue when you cannot obtain a DHCP lease.
Created: 7 Apr 2016
This article describes what you should do when you cannot obtain a DHCP lease from a DHCP server configured on the XG Firewall when your IP to MAC (media access control) addresses are mapped on another DHCP server configured on the XG Firewall.
Sophos XG Firewall and Cyberoam appliances that do not support on-appliance reporting
Created: 17 Mar 2016
This article lists the XG and SG hardware appliances that do not support on-appliance reporting.
Sophos Client Firewall: How to configure rules on Windows 8 or newer computers
Created: 24 Jun 2013
This article describes how to best add firewall rules to Sophos Client Firewall on Windows 8 or newer in both managed and standalone environments.
Sophos Client Firewall: SCFService.exe consumes high CPU resource in the Task Manager
Created: 26 Feb 2013
The Sophos Client Firewall log can become corrupted, when this occurs it attempts to update the log continually but fails causing excessive CPU usage on affected endpoints.
Firewall error messages in the Enterprise Console only display the error number
Created: 12 Dec 2012
When the Sophos Firewall is running on Windows 8, errors reported in the Enterprise Console only displayed an error number. No explanatory messages are displayed.
Sophos Client Firewall: How to understand Location Awareness and Dual Location
Created: 8 Nov 2011
This article provides an overview of the dual location feature in Sophos Client Firewall version 2.7 and above.
Sophos Client Firewall: Expected behavior when merging two firewall policies
Created: 2 Nov 2011
This article covers information on the expected behavior when two firewall policies were merged.
When upgrading the Sophos Client Firewall on a computer it blocks traffic until the client is rebooted
Created: 21 Feb 2011
Sometimes there is a problem whereby the client, with an existing installation of the Sophos Client Firewall upgrades to the latest version but all traffic is blocked until you reboot the client