Data Control and DLP
Endpoint Security and Control
Sophos UTM 9
Tweets by SophosSupport
Sophos Network Threat Protection: Installation fails with Error 0x80070005 - Failed to add certificate to certificate store: Access is denied.
Created: 14 Nov 2019
Due to a group policy restriction to the Trusted Publishers store to allow only enterprise administrators to manage Trusted Publishers, the installation / update of Sophos Network Threat protection could fail. Changing the setting to 'Allow all administrators and users to manage user's own Trusted Publishers' or 'Allow only all administrators to manage Trusted Publishers' resolves the issue.
"Full disk access required" message displays on Catalina when using an MDM solution with the correct access
Created: 1 Nov 2019
We have found an issue where customers using an MDM solution (eg: JAMF or Profile Manager) to provide full disk access will still receive a notice, even with the correct rights in place
Sophos Network Threat Protection (NTP) fails at install with error code 0x80070057 when running the InstallSophosNTPLWF custom action.
Created: 1 Nov 2019
During the installation of NTP on Windows 7/2008, the Microsoft command line tool netcfg.exe is used to install the sophosntplwf driver. If this tool is unable to run correctly due to a system issue, the InstallSophosNTPLWF custom action will fail.
Sophos updates are not applied when a computer is shut down.
Created: 22 Oct 2019
This article covers an issue where Sophos updates are not applied when a computer is shut down rather than restarted.
Advisory: Sophos Central Endpoint - Bad endpoint health status after enrolling in New Endpoint Protection Features EAP
Created: 18 Oct 2019
Sophos Snort service may not be running after install of Early Access Program and a bad health state may be reported
Requests to re-categorize by third parties for PUA/Adware detections (possible Deceptor component)
Created: 11 Oct 2019
When categorized PUA/Adware detections are believed to be possibly in error we recommend to send in a sample for our labs to review. When classifying applications, Sophos also takes into consideration a set of objective criteria which has been agreed upon by leading security vendors regarding monetizing software to determine if an application is deceptive. These criteria are located at the Unwanted Software Criteria section below.
Sophos Antimalware Scan Interface (AMSI) Protection Frequently Asked Questions (FAQ)
Created: 1 Oct 2019
The following FAQ answers a number of key questions relating to Sophos AMSI Protection
How to configure Apple Profile Manager to allow Sophos to work with macOS 10.15 Catalina
Created: 27 Sep 2019
This contains the steps to configure profile manager if you are using that to manager mac systems. It allow you to set allowances for Sophos to work on 10.15 Catalina without local intervention
DNS over HTTPS (DoH) for web security
Created: 18 Sep 2019
This article describes DNS over HTTPS and its impact to Sophos web security products.
Sophos Endpoint for macOS - Intermittent hang of web browsing
Created: 17 Sep 2019
Sophos support has had reports of Apple Mac OS systems where web browsing stops while Sophos is installed. Currently this is under high priority investigation do determine the cause and correct the issue.