Knowledge Base

This article explains how to handle Cannot create a file when that file already exists or The RPC server is unavailable errors are seen when starting Sophos PureMessage

This is resolved with the latest threat definition 531000.X

After installing PureMessage for Microsoft Exchange, Enterprise Console shows a 'Differs from policy' status for the server's Anti-Virus and HIPS policy.

This article describes the new features in PureMessage for Microsoft Exchange version 4.0.3.

This article describes the new features in PureMessage for Microsoft Exchange version 3.1.4.

The pmx_engine.dll file causing this issue is not required by the anti-virus only version of PureMessage and can therefore be deleted to fix this problem.

When enabling Exchange store scanning, the Sophos PureMessage service (SavexSrvc.exe) terminates unexpectedly.

While synchronizing with Active Directory, the Sophos PureMessage Service's CPU usage is high.

List of known issues reviewed and acknowledged by Sophos for Sophos XG Firewall, iView, UTM 9, Firewall Manager, Wireless, Central, Sophos for Virtual Environments, Central Device Encryption, Phish Threat, PureMessage, PureMessage for Microsoft Exchange, Web Appliance, Email Appliance, SafeGuard Enterprise, SafeGuard LAN Crypt, Enterprise Console and Endpoint Security and Control, Server Protection.

This error appears when uninstalling PureMessage and relates to the uninstaller being unable to unregister the Exchange transport agents.