Issue The Sophos shield has a white-cross on a red-circle on it. When you check the Sophos AutoUpdate log (alc.log), it shows that the PureMessage updates are failing to install. For example:
Error: Installation of product PMSR failed
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Sophos product and version Sophos PureMessage for Microsoft Exchange 2.6.1, 3.0.0
Operating system Windows 2000/2003
PureMessage updates are failing to install. This may be due to a corrupt cache.
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