The Sophos Community will be unavailable from 13:00 to 18:00 UTC this Saturday, October 1st for upgrades. Stay tuned to our Twitter account @SophosSupport for updates.
During the installation of a Sophos product on to Microsoft Windows, the following error is displayed:
Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
First seen in Enterprise ConsoleSophos Anti-Virus for Windows 2000+Sophos Endpoint Security and ControlPureMessage for Microsoft Exchange
Two essential files used by the Sophos Remote Management System component cannot be located by the installer.
C:\Program Files\Sophos\Remote Management System\
C:\Program Files\Sophos\Remote Management System
If the problem persists, refer to article 36097 for troubleshooting installation errors using Microsoft Installer log files..
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.