Note: For the article that outlines the remediation steps for Central Firewall Manager. Please visit: https://community.sophos.com/kb/en-us/135447
This article outlines the remediation steps for any XG Firewall with a severed connection to Sophos Firewall Manager (SFM).
Note: These steps are not required for Sophos Central managed devices.
The following sections are covered:
To identify affected devices, login to SFM and navigate to the Managed Devices page.
We strongly recommend leaving the Update Management setting unchecked, so that your XG Firewall receives updates automatically from the Sophos Up2date service. This ensures that your protection is always up to date.
As mentioned in KBA 135412, please ensure that you have changed the device administrator account password. Once complete, then perform the following steps to supply that updated password to SFM.
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