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Outbound email routed via the EU West region of Sophos Email failing to deliver to outlook.com, hotmail.com, and live.com addresses
Applies to the following Sophos product(s) and version(s) Sophos Central Email
Sophos is receiving reports from some EU West region customers that outbound emails are failing to be delivered to outlook.com, hotmail.com and live.com domains
Following work with Microsoft on this issue, as of 09:30 AM UTC Sunday 29 March 2020, delivery to the affected domains is now completing successfully.
Sophos will continue to monitor this issue.
As the issue is being investigated, customers experiencing this issue can temporarily bypass Sophos Email for outbound emails sent to the domain hotmail.com, outlook.com, and live.com. Instructions for setting a bypass vary depending on your mail provider. For configuring connectors in Office 365, take a look at the Microsoft article Configure mail flow using connectors in Office 365.
Please be aware of the following to ensure company policies are met if outbound mail to these domains is not sent via Sophos Email:
This knowledge base article will be updated when information becomes available
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