Configuring VPN Remote Access for the first time on your Sophos XG Firewall? Check out this useful Community post!
Advisory: Sophos XG Firewall - Antivirus service stopped due to failed pattern update. Please visit this KBA for the latest updates
When launching the Sophos Central Migration Tool and entering your Sophos Central migration passphrase the connection fails with the following error:
The CloudMigration.log will contain the following entries:
ERROR HttpHelper.DoOperationAndRetryIfTooManyRequests Central API call exception: Central API call failed. Status: CannotConnect ERROR MigrationCoordinator.UpdateAvailableCloudFeatures Failed to update available Central features list. Endpoint migration ability may not be accurate or up-to-date.
Applies to the following Sophos product(s) and version(s) Sophos Central Migration Tool
Customers cannot use the Sophos Central Migration Tool to migrate their computers
The issue has now been resolved.
No workaround required.
No further updates will take place.
If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable to us to ensure that we continually strive to give our customers the best information possible.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.