During a support ticket it may be necessary for the supporter to request access to the customer's Sophos Central Account.
This article describes the possible access information that Sophos support will ask for, and how to reset these settings after resolving the support ticket.
Applies to the following Sophos products and versions Sophos Central
Sophos support could request the following access information:
1) Access via Remote Assistance
It can be activated and deactivated under: Account Details | Sophos Support | Remote Assistance | Enable/disable remote assistance
Please deactivate remote assistance once it is no longer needed by Support and confirm with "Save". Remote assistance also expires automatically after 3 days.
Sign up to the Sophos Support SMS Notification Service to get the latest product release information and critical issues.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.