Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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We have had a few customers reporting that following on from the Microsoft Windows 14th May patches they are experiencing a hang on boot where the machines appear to get stuck on "Configuring 30%".
We have currently only identified the issue on a few customers running Windows 7 and Windows Server 2008 R2.
Customers running Windows Defender ATP (Advanced Threat Protection) on Windows 7 or Windows Server 2008 R2 may see sporadic issues installing Windows updates. Microsoft is aware of the issue and is rolling out a fix to Windows Defender ATP over the coming 36 hours. No customer action is required. The fix will be automatically applied by the Microsoft Monitoring Agent Service.
Update 22-05-2019 We have been continuing to work directly with Microsoft to resolve this issue as quickly as possible. Progress has been made in identifying the root cause and we will continue to update this KBA when new information becomes available. Please note: Microsoft customers using different security products are also seeing similar issues. For more information please refer to the Microsoft KBA: https://support.microsoft.com/en-us/help/4499164/windows-7-update-kb4499164
Update 21-05-2019 Development are actively working with Microsoft and the investigation is ongoing.
Update 17-05-2019 Development have been made aware of the issue and further investigation is underway.
No customer action is required. The fix will be automatically applied by the Microsoft Monitoring Agent Service.
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