On endpoints running Sophos Central Endpoint with Endpoint Detection and Response (EDR) enabled in conjunction with a SafeGuard version 8.10 file encryption module (File Encryption, Data Exchange, Synchronized Encryption or Cloud Storage), an additional configuration is required to avoid issues.
If this is not considered, the below listed issues might be experienced.
Possible symptoms are:
The following sections are covered:
Applies to the following Sophos products and versions SafeGuard Cloud Storage 8.1SafeGuard File Encryption 8.1SafeGuard Synchronized Encryption 8.1SafeGuard Data Exchange 8.1Central Windows Endpoint Intercept X 2.0.10
Follow the below described steps to allow the usage of both products on the same endpoint:
It is planned to address this issue in a future release of the SafeGuard Client.
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