RESOLVED Advisory: Sophos Central Email holding email for a small number of customers
There was an upgrade applied to Sophos Central over this past weekend and we are noticing that a small subset of user mailboxes added by customer during that time may not be receive email. Engineering is actively investigating and working towards a fix as quickly as possible. Please note that the email not being delivered is being queued and will be delivered once a fix is in place. No email will be lost.
The following regions are affected
Applies to the following Sophos product(s) and version(s) Sophos Central Email
Some customer mailboxes will fail to receive email until this is resolved.
Mail boxes have been correctly link and mail flow has returned to normal.
Please check back on this article when more information becomes available.
This article will be updated when information becomes available
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