Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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This article details the warnings and errors the health status can show for an account along with the possible solutions.
Applies to the following Sophos product(s) and version(s) Sophos Central Server Protection
The following errors are covered:
Confirm the Application Identity and Secret Key are correct and retry.
Note: This error will be returned when trying to connect to an isolated Azure environment such as US Government, Germany and China. These environments cannot be connected to Sophos Central. Note: This error will be returned if you have breached a budget you have in place in Azure. Azure will prevent Sophos Central from making any connections to the Azure environment resulting in the error.
Refresh the account and wait for 1 hour. If the error persists open a support ticket and provide the following information:
Note: To obtain your Customer ID you will need to perform the following when logged into your Sophos Central account:
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