Sophos AP/APX users may experience issues registering to Sophos Central. More info available here: Central Wireless
This article details the warnings and errors the health status can show for an account along with the possible solutions.
Applies to the following Sophos product(s) and version(s) Sophos Central Server Protection
The following errors are covered:
Confirm the Application Identity and Secret Key are correct and retry.
Note: This error will be returned when trying to connect to an isolated Azure environment such as US Government, Germany and China. These environments cannot be connected to Sophos Central. Note: This error will be returned if you have breached a budget you have in place in Azure. Azure will prevent Sophos Central from making any connections to the Azure environment resulting in the error.
Refresh the account and wait for 1 hour. If the error persists open a support ticket and provide the following information:
Note: To obtain your Customer ID you will need to perform the following when logged into your Sophos Central account:
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Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.