Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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Outage on MySophos and Partner Portal. You may contact Sophos Support through Phone.
The Sophos Community is an interactive forum for you to:
This article shows you how to register to the Sophos Community to start participating in the forums. The following sections are covered:
During registration there is an automatic process that joins the values you entered in the first and last name fields to create a default community username. If the characters entered are invalid, or even too short registration on the community can fail.
For example, if you to set your first name to 'A' and last name to 'B' your default username would likely be 'A B' and this is too short (more than three characters is a restriction).
Check in the MySophos licensing portal what your first and last name is:
And contact Sophos Customer Care if you need to change it. Example:
If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable to us to ensure that we continually strive to give our customers the best information possible.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.