Overview

The Sophos Community is an interactive forum for you to:

• join the various product groups/communities to post and answer questions and comments
• read the blogs on our various products
• send and receive private messages with other Community members

This article shows you how to register to the Sophos Community to start participating in the forums.

The following sections are covered:

• How to join the Sophos Community
• I get a blank page when logging in
• Related information
• Feedback and contact

How to join the Sophos Community

1. Go to the Sophos Community page and click the Join or Sign In icon from the top-right of the Community homepage. 
   
   


2. The Sophos ID login page appears.
   Click Create Sophos ID.
   
   


3. The Sophos ID registration page appears.
   Complete all the fields and then click Continue.
   
   NOTE: Your Community username is, by default, the First Name and Last Name that you use to create your Sophos ID.  If the default of your first and last name is not unique a number will be appended.  You can change the username to any other from your profile page.
   
   


4. The Sophos ID - Your Sophos ID Was Created page appears confirming your registration.
   
   


5. Check your email inbox for a Your Sophos ID Account email from customerservice
   Click the link in the email to activate your account.
   
   


6. The 'Successful registration! ...' message appears confirming that your Sophos ID is activated.
   
   


7. Click the link to log in and enter your registered email and password.
   
   You can now start participating in the Sophos Community.
   NOTE: The Login button will take you to your MySophos page.
   
   


8. Click All Groups to get started.
   See, Sophos Community: How to use a forum
   
   

I get a blank page when logging in

During registration there is an automatic process that joins the values you entered in the first and last name fields to create a default community username.  If the characters entered are invalid, or even too short registration on the community can fail.

For example, if you to set your first name to 'A' and last name to 'B' your default username would likely be 'A B' and this is too short (more than three characters is a restriction).

Check in the MySophos licensing portal what your first and last name is:

• https://www.sophos.com/en-us/mysophos/my-account/endpoint-and-server-protection.aspx

And contact Sophos Customer Care if you need to change it.  Example:

Related information

• Sophos Community: Frequently asked questions (FAQ)
• Sophos Community: How to participate
• Sophos Community: How to manage friends
• Sophos Community: How to edit your profile
• Sophos Community: How to manage private messages

Feedback and contact

If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article.
This is invaluable to us to ensure that we continually strive to give our customers the best information possible.