This knowledge base article is to be used with the Sophos Endpoint Self Help tool found in Sophos Central Windows Endpoints only.
This article is linked from the Sophos Endpoint Self Help (ESH) tool and provides information and troubleshooting steps for the System page.
To perform the troubleshooting steps in this KBA, make sure to observe the following:
The following section is covered:
Applies to the following Sophos product(s) and version(s) Endpoint Self Help Tool
The following example shows Sophos Health displaying this alert:
This alert will not cause any problem with the installed component but indicates an old version of the software has not been fully removed. To resolve this issue, open a Support Case and provide a Sophos Diagnostic Log by selecting Launch SDU from ESH.
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Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.