Sophos installer on MacOS 10.12 fails with SophosCloudConfig.plist is missing error

  • Article ID: 125103
  • Updated: 8 Aug 2018
  • 15 people found this helpful
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Overview

This article describes what to do when the Sophos Installer fails with the error The required configuration file SophosCloudConfig.plist is missing from the Sophos Installer component folder. The Installer cannot continue. 

The following sections are covered:

Applies to the following Sophos products and versions
Central Endpoint Standard 11.5.0
Central Endpoint Advanced 11.5.0
Sophos UTM Home Edition

What to do when the Sophos Installer fails

  1. Go to the location you downloaded the Sophos Installer file to and right click on it. Now select Show Package Contents. 

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  2. Now that you can see the contents of the package, go to Contents > MacOS > Sophos Installer.

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  3. Run the installer and proceed with the installation as normal.You should now be able to install Cloud Endpoint on macOS successfully.

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Related information

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