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Sophos installer on MacOS 10.12 fails with SophosCloudConfig.plist is missing error

  • Article ID: 125103
  • Updated: 8 Aug 2018
  • 15 people found this helpful
  • Available in: English | Español | Italiano | 日本語 | Français | Deutsch

Overview

This article describes what to do when the Sophos Installer fails with the error The required configuration file SophosCloudConfig.plist is missing from the Sophos Installer component folder. The Installer cannot continue. 

The following sections are covered:

  • What to do when the Sophos Installer Fails
  • Related information
  • Feedback and contact

Applies to the following Sophos products and versions
Central Endpoint Standard 11.5.0
Central Endpoint Advanced 11.5.0
Sophos UTM Home Edition

What to do when the Sophos Installer fails

  1. Go to the location you downloaded the Sophos Installer file to and right click on it. Now select Show Package Contents. 
  2.  

     

  3. Now that you can see the contents of the package, go to Contents > MacOS > Sophos Installer.
  4.  

     

  5. Run the installer and proceed with the installation as normal.You should now be able to install Cloud Endpoint on macOS successfully.
  6.  

Related information

  • MacOS 10.12 Gatekeeper Can Cause Installation Failure

Feedback and contact

If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article.
This is invaluable to us to ensure that we continually strive to give our customers the best information possible.

Article appears in the following topics
  • Endpoint Security and Control
  • Sophos Central
  • Sophos Home

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