The Sophos Community will be unavailable from 13:00 to 18:00 UTC this Saturday, October 1st for upgrades. Stay tuned to our Twitter account @SophosSupport for updates.
During an update to Sophos Endpoint Security and Control, the below errors are seen in PureMessage's Activity Monitor or SMTPScan.log:
Failed to create the virus engine while processing message '<MessageID@domain.com>' (error: '0x80070002')
Failed to create the content engine while processing message '<MessageID@domain.com>' (error: '0x80070002')
and in ExchangeStoreScan.log:
PureMessage store scanning has encountered an application error (details: 'Failed to initialize Sophos Anti-Virus Interface (SAVI). Please check your Sophos Anti-Virus installation.')
PureMessage for Microsoft Exchange 3.1.0
There is a temporary loss of connection to the scanning engine during the update to Sophos Endpoint Security and Control.
These errors identify a temporary issue which will resolve itself without further action, confirm that the errors stop within a few minutes of the update to Sophos Endpoint Security and Control. This issue is currently being investigated.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.