In the Software Subscriptions section of Sophos Enterprise Console (SEC), when selecting the version drop-down list, only Recommended is shown. Example...
This means you cannot select the version as Preview, Previous, Extended, etc. as mentioned in article such as Software subscriptions in Enterprise Console with licenses issued in June 2013 or later.
This is because you have a Small Business Edition (SBE) license, refer Sophos licenses/Endpoint protection bundles and which components are included with each.
Note: The restricted package list is also visible to Server Protection or Server Only license holder.
Applies to the following Sophos products and versions Enterprise Console 5.2.1 R2
Refer to How to tell which Sophos license type you have from the central console to verify your license family name that appears in the Software Subscription window. In the screenshot above, the License family is shown as Endpoint Protection – Business and is defined as an SBE license in Sophos licenses/Endpoint protection bundles and which components are included with each. Hence it is expected that all platform versions are limited to Recommended only.
Any article that refer to managing your subscriptions and changing version labels (Preview, Extended, etc.) do not apply. Any retirement messages/warning (such as 80040420) should be ignored. As you cannot manually upgrade the package version, it will be upgraded for you on a date before the version expires.
If your license family name is not an SBE license, as defined in the table in article Sophos licenses/Endpoint protection bundles and which components are included with each, and you can only select the Recommended version then there could be a problem with your license settings. In this case email Customer Care, include your license details (username and password being used) and reference this article.
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