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When installing the Sophos Cloud Mac client you receive the error message:
Download failed. Check your internet connection and try again. Contact your computer systems administrator or Sophos Technical Support for further assistance.
In the system logs you see the error message:
Sender PID: Sophos Bootstrap Downloader
Sophos Bootstrap Downloader
Message: [SMEDownloadController.m:[lineNumber]] Download failed with error. (Failed to get remote version)
[SMEDownloadController.m:[lineNumber]] Download failed with error. (Failed to get remote version)
First seen in Sophos Cloud Managed Endpoint 9.1.3 (Mac)
Providing your internet connection is working this should be a transient error, however if this persists please see the What To Do section below:
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.