The Sophos Community will be offline for scheduled maintenance this Saturday, May 27th, at 13:00 UTC for approximately 1 hour. Apologies for any inconvenience caused.
"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
An installation of or upgrade to Sophos Anti-Virus to 9.2.x on a 32-bit Linux platform fails with the following error on (Limited to computers using processors before the Intel Pentium 4 or AMD Athlon 64): /opt/sophos-av/update/cache/Primary/install.sh: line 292: 2839 Illegal instruction (core dumped) "$PYTHON" -c "import Installer.SavForLinux,sys;sys.exit(Installer.SavForLinux.SavForLinux.main(sys.argv))" "$DISTDIR" "$@" "$coreopt" "$talpaopt" Failed to update Sophos Anti-Virus First seen in Sophos Anti-Virus for Linux 9.2.1 (32-bit only) Cause
/opt/sophos-av/update/cache/Primary/install.sh: line 292: 2839 Illegal instruction (core dumped) "$PYTHON" -c "import Installer.SavForLinux,sys;sys.exit(Installer.SavForLinux.SavForLinux.main(sys.argv))" "$DISTDIR" "$@" "$coreopt" "$talpaopt" Failed to update Sophos Anti-Virus
This issue is caused by an optimization change in the compiler used to build the 32-bit Sophos Anti-Virus binaries and included libraries. This change made it a requirement for the endpoint CPU to have the SSE2 instruction set, which is not available in processors prior to Pentium 4 and Athlon 64 (Processors available before 2000-2003).
Sophos plan to revert the optimization change in the forthcoming Sophos Anti-Virus 9.3.2 update (due for release in October).
As an interim solution, we advise that customers affected by this to change their subscription in Sophos Update Manager (SUM) (Software Subscription : Managed Linux & Unix : Linux) to the software package titled '7 Previous' and change their updating policies accordingly.
Applying this change will ensure that endpoints continue to update with Sophos Anti-Virus 7.
We have halted the automatic upgrade from version 7 to version 9 as a result of this issue and will not reinstate the upgrade until Sophos Anti-Virus 9.3.2 has been released.
Note: Due to the recompilation of the binaries and libraries the update in version 9.3.2 will be larger than normal on 32-bit platforms.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.