This article details how to configure a diagnostic 'message trail' for Sophos Management Communication System (MCS). Enabling a message trail may be request by Sophos Support to troubleshoot issues.
Known to apply to the following Sophos product(s) and version(s) Sophos CloudUTM Managed Endpoint (Windows 2000+)
<McsCommon> <diagnosticTrailEnabled>1</diagnosticTrailEnabled> </McsCommon>
sudo defaults write /Library/Preferences/com.sophos.mcs SMEMcsEnableMsgTrails -bool true; sudo launchctl stop com.sophos.configuration
sudo defaults write /Library/Preferences/com.sophos.mcs SMEMcsEnableMsgTrails -bool false; sudo launchctl stop com.sophos.configuration
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.