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This article details how to configure a diagnostic message trail for Sophos Management Communication System (MCS). Enabling a message trail may be request by Sophos Support to troubleshoot issues. The following sections are covered:
Applies to the following Sophos products and versions Sophos CloudUTM Managed Endpoint (Windows 2000+)Central Endpoint Advanced 11.5.5Central Intercept X 11.5.5
C:\Documents and Settings\All Users\Application Data\Sophos\Management Communication System\Endpoint\Config\
C:\ProgramData\Sophos\Management Communication System\Endpoint\Config\
C:\Documents and Settings\All Users\Application Data\Sophos\Management Communication System\Endpoint\Trail\
C:\ProgramData\Sophos\Management Communication System\Endpoint\Trail\
sudo defaults write /Library/Preferences/com.sophos.mcs SMEMcsEnableMsgTrails -bool true; sudo launchctl stop com.sophos.configuration
sudo cp -R /Library/Caches/com.sophos.mcs/trails/ ~/Desktop/MCStrails/
sudo defaults write /Library/Preferences/com.sophos.mcs SMEMcsEnableMsgTrails -bool false; sudo launchctl stop com.sophos.configuration
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