The Sophos Community will be unavailable from 13:00 to 18:00 UTC this Saturday, October 1st for upgrades. Stay tuned to our Twitter account @SophosSupport for updates.
When updating a major version of JAVA (e.g. 1.6 to 1.7) it is necessary to uninstall the old version before running the setup of the new version. If you do not do this, you will have two installations of JAVA on your system. Also your PATH variable is not altered so SMC will still attempt to use the old JAVA version.
Known to apply to the following Sophos product(s) and version(s) Sophos Mobile Control
Important: Updating the Java installation is only necessary for Sophos Mobile Control 4 or lower versions. As of Sophos Mobile Control 5 a special Java installation is shipped with the product which does not require manual updating.
To update your JAVA / Java Development Kit (JDK), do the following on your SMC server:
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.