In the AVRemove.log file you see the following error mentioning 'GetTimeDateStr':
Sophos Anti-Virus software detector - Version 18.104.22.168 Copyright (C) 2003-2008 Sophos Limited. All rights reserved. Traceback (most recent call last): File "AVRemoveW.py", line 12, in ? File "CompetitorRemoval\AVDetectRemove.pyo", line 262, in avDetectRemove File "CompetitorRemoval\LogHelper.pyo", line 54, in FAILURE File "CompetitorRemoval\LogHelper.pyo", line 58, in GetTimeDateStr ValueError: (22, 'Invalid argument')
First seen in Sophos Anti-Virus for Windows 2000+ 10.2.7
The computer's date and time settings are incorrect.
Check the computer's date and time settings are correct. Generally they should be synchronized with the domain controller or main network server.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.