The Sophos Community will be offline for scheduled maintenance this Saturday, May 27th, at 13:00 UTC for approximately 1 hour. Apologies for any inconvenience caused.
"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
This article describes the steps required to change the computer name of a computer that has SafeGuard Easy installed.
First seen in SafeGuard Easy 5.60.0 SafeGuard Easy 5.60.1
Operating systems All supported operating systems
When renaming a computer with SafeGuard Easy installed, you must follow a specific order of steps to avoid side effects.
The detailed procedure is:
Please note that the computer encryption key is not changed, so the key recovery file (computername.GUID.xml) will not use the new hostname. The name of the recovery file can be adjusted to the new name without a problem though.
Related KBA: 108805 SafeGuard Device Encryption: Recovering data from a volume-based encrypted SafeGuard Device Encryption Client
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.