The Sophos Community will be unavailable from 13:00 to 18:00 UTC this Saturday, October 1st for upgrades. Stay tuned to our Twitter account @SophosSupport for updates.
Issue When using Sophos Mobile Control (SMC) on Android, blocking the mail traffic of one device may block the traffic of another device of that user.
First seen in Sophos Mobile Control 1.0
Operating systems Client: Android
If you do not use the correct procedure when registering multiple Android devices for one user using the Self Service Portal, it may happen that the wrong Active Sync ID is linked to the devices.
If this happens, blocking the mail traffic of one device will block the traffic of another device of that user. The device you wanted to block the traffic for will stay unaffected.
This only happens if you register the devices first and then configure the mail accounts on these devices.
To avoid this, you must use the following correct procedure is:
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.