This article describes the steps to send files larger than 30MB to Sophos Support in reference to an active case. For files 30MB or smaller, please submit a Technical Support request with your case reference number.
Applies to the following Sophos product(s) and version(s)
Not product specific
In order to connect to the Sophos FTP site, you will need:
Use an FTP proxy or configure your firewall to allow:
If you are unable to connect to the secure server, please use the settings (data may be visible to others):
Once successfully connected, upload (transfer) the file to our server.
The file will be copied to our FTP server with a progress bar shown at the bottom of the program. Depending on the file's size and your Internet connection speed the transfer may take a while. Once uploaded you can select the 'Successful transfers' tab at the bottom of the program to see summary information.
If there is a problem connecting to our server check what is recorded in the log, which is shown near the top of the program. Example of an incorrect username or password:
If you have used the secure settings consider changing to the insecure settings. Using the insecure settings allows FileZilla to use port 21 (standard FTP port) instead of 990 which may not be allowed through your firewall.
For further information select 'Help' | 'Getting help' from the drop-down menu:
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