If you are at all unsure of this process please contact Sophos Technical Support via http://www.sophos.com/en-us/about-us/contact-us.aspx
When installing another instance of Sophos Update Manager (sum.msi) on the same domain
You may receive the following error:
An error occured during the SUM installation: (# 1603) Fatal error during installation Sophos Update Manager -- Error 25075. Cannot add user SophosUpdateMgr on server <%COMPUTERNAME%>. Either the user already exists,or access is currently denied.
Known to apply to the following Sophos product(s) and version(s)
Enterprise Console 3.0Enterprise Console 3.1.0Enterprise Console 3.1.1Enterprise Console 4.0.0Sophos Update Manager for Mac OSXSophos Update Manager for Mac OSX 1.0Sophos Update Manager 18.104.22.168
This error occurs when an existing SophosUpdateMgr account is present under Active Directory users and computers following installing of Sophos Control Center 4.0/4.1 or Enterprise Console 4.0, 4.5 and 4.7.
The SophosUpdateMgr account is created by the installer
If reinstalling Sophos Update Manager on primary server due to issue, delete SophosUpdateMgr account and re-run the following:
Sophos Enterprise Solutions:
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.