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SFOS 18.5.2 MR2-Build380 pppoe problems

ali turki

hello

our current sfos is SFOS 18.5.1 MR-1-Build326, and we have 3 WAN [PPPoE (DSL)] , everything works perfect and all WANs connected successfully.

But I downloaded SFOS 18.5.2 MR2-Build380 update (from id.sophos.com) and upgrade manually, when new firmware applied , all WAN interfaces (PPPoE) keeps connecting without successful connected with logs in log viewer:

Port11 : PADI Packet sent from interface
Port11 : Discovery Process Completed
Port11: Authentication Fail. Please check Username & Password

and I never change username and passwords.

so I had to roll back to  SFOS 18.5.1 MR-1-Build326, and everything works again.

any ideas?

thanks



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  • 0

    Hi Ali

    Have you opened any case related to this?

    Would it be possible for you to open a case and provide the following logs

    syslog.log, applog.log, netword.log 

    Not sure if you’re planning to upgrade any other of your customers that has more than 2 PPPoE links, but if you do please provide the logs mentioned above so this can be investigated with Sophos Team.

    "Sophos Partner: Networkkings Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • 0

    Hi Ali

    Have you opened any case related to this?

    Would it be possible for you to open a case and provide the following logs

    syslog.log, applog.log, netword.log 

    Not sure if you’re planning to upgrade any other of your customers that has more than 2 PPPoE links, but if you do please provide the logs mentioned above so this can be investigated with Sophos Team.

    "Sophos Partner: Networkkings Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

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