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Advisory: Sophos XG Firewall and Central Manager causing false alerts


False-positive alerts being received for loss of connectivity to Sophos Central Manager and Sophos XG Firewalls being managed.

Applies to the following Sophos product(s) and version(s)
Sophos XG Firewall
Sophos Central Manager


This is a minor issue and may cause a flood of email alerts to your inbox stating the firewall has lost connection to Central and then a few seconds later another alert letting you know that the connection was restored.

Current status

This has been reported to development and is under investigation under NR-4953

What to do

Please contact support and reference this KB article.

Next update

This article will be updated when information becomes available.

Added known issue number
[edited by: emmosophos at 8:56 PM (GMT -8) on 14 Jan 2021]