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SSL VPN User Portal from remote

I have setup SSL VPN from the guide. I have a Draytek router in front of the Sophos XG and all traffic forwards to the SXG.

However, unable to get to the User Portal from external. I have changed port number and I tried VPN, Show VPN Settings and used override Hostname with FQDN, but still cannot connect to User Portal.

Update - I have found another post (https://community.sophos.com/products/xg-firewall/f/vpn/79840/user-portal---remote-access) with similar scenario, where the WAN option for User Portal was not ticked. However, that has made no difference - still no connection to Portal from external

From same threed above, it is Gateway mode

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0 lferrara over 6 years ago

Paul,

if you have a public IP on your router, you do not need other rules. Make sure user portal is enabled on wan zone (Administration > device access).

If you do not have a public ip (only dynamic) configure your XG to use dynamic DNS under Network > dynamic dns.

Connect a computer on your WAN side and check if you can reach user portal using https://wanip

Regards
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0 Paul Digby over 6 years ago in reply to lferrara

I have a static IP address on my Draytek router for the Internet connection.

User Portal is enabled on WAN (it was not by default). I don't have any rules for the User Portal, only a rule for SSL VPN.

So, try and connect without the port number for user portal?
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0 lferrara over 6 years ago in reply to Paul Digby

User portal port by default is 443. Check it under Administration > Admin settings
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0 Paul Digby over 6 years ago in reply to lferrara

I changed port to another number as https is being used for getting to internal web server for Email etc

I have also enabled https admin on WAN and going to see if I can get to that. Also enabled User Portal on VPN

Will check tomorrow. I'll also disable the https / 443 for testing just to see if I can access user portal.
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0 Paul Digby over 6 years ago in reply to Paul Digby

So, today I tested! I disabled any 443 forwarding and changed UP port to 443. I first tested admin to SXG and it connected, took about 90 seconds though. I then tried UP and it took 2-3 minutes then I saw the portal. However, the speed was totally unacceptable and then the network froze. I also changed port for UP and again it was successful, but incredibly slow. So, I need to test again after I have a stable internet.
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0 Aditya Patel over 6 years ago in reply to Paul Digby

Hi Paul,

We have tested out while using port 7070 for UP and found no issue while accessing the portal and the latency is under a second.

Please find the output of the tcpdump while accessing UP.

2671.128admin_20170830_102930.rtf

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Aditya Patel over 6 years ago in reply to Paul Digby

Hi Paul,

You may change the port number to any port say 7070 via Admin Settings.

So you may need to access the port Via https://LANIP:7070 while accessing via SSL VPN. You may also access https://WANIP:7070 from WAN.

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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