Playstation 4 unable to download updates.

Question

Sophos XG Home set up. Game updates start to download, but then quit. What type of set up do I need to allow downloads. Traffic shaping is configured optimize for real time. Static IP address is configured on the PS4. 
 Thanks!

lferrara · Answer

Tim, 
Firewall rules using MAC address do not work yet. 
I would suggest to create an exception for the URL your play station is using and it should work. 
Let us know. Thanks

Slawski · Answer

Create a special policy for appliances (eg. PS4, PS3, XBox, streaming boxes etc) and disable HTTP/HTTPS scanning and set WebFilter to None.

Tim Schillemans · Answer

Hi Luk, 
 I managed to get it working (download and upload for the PSN network). 
 Your tip helped me to combine it with another post already here in the forum. 
 
 How to get it managed in an XG-series: 
 Go to Protect > Web > Exclusions 
 
 And add "Matching URLs": 
 ^([A-Za-z0-9.-]*\.)?playstation\.net/ 
 ^([A-Za-z0-9.-]*\.)?playstation\.com/ 
 ^([A-Za-z0-9.-]*\.)?playstation\.org/ 
 ^125\.199\.254\.51 
 ^198\.107\.*\.* 
 ^184\.84\.65\.* 
 ^173\.230\.216\.* 
 ^50\.19\.100\.125 
 ^209\.251\.*\.* 
 ^([A-Za-z0-9.-]*\.)?loris-e\.llnwd\.net/ 
 ^([A-Za-z0-9.-]*\.)?playstation\.de/ 
 
 After enabling this exception, it worked. 
 Greets

Tim Schillemans · Answer