I'm a new comer here and seeing as I cannot access the support portal at the moment (Down for maintenance) I figured I'd just ask around. since we moved over to firmware SFOS 18.0.4 MR-4 our xg115 keeps hanging and I'm not really sure where to begin to diagnose this. I'm new to Sophos products so please help a bro out? I've had loads of experience with with SonicWall products in the past so I'd say I'm fairly well versed in the world of firewalls and managed to setup this xg115 fairly easy. Does anyone know where I can start to troubleshoot this?
Thanking you in advance.
Atomix IT Support Team
Even though the support portal is down, you can still start a case by calling in. If you go to support.sophos.com, go to the "for critical cases" area on the right, select your country, and call in.…
Thank you for contacting the Sophos Community!
Once you have the Case ID you can upload the following logs:
csc.log, applog.log, syslog.log, msync.log and networkd.log
If possible, memory and CPU graph and all this detail with exact date and time when issue observed.
Also the output of this command: grep 'NMI\|backtrace' /log/syslog.log and check if there is any coredump under /var/coresAdditionally please run the following command, to disable Firewall-Acceleration and monitor if the issue happens again.
console> system firewall-acceleration disableTo see if the Firewall Acceleration is enabled, please runconsole> system firewall-acceleration show
Also, try connecting a Console Cable in case the issue happens again you will get more precise information.