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XG115 Freezing on SFOS 18.0.4 MR-4

Adrian Cilliers

Hi Guys,

I'm a new comer here and seeing as I cannot access the support portal at the moment (Down for maintenance) I figured I'd just ask around. since we moved over to firmware SFOS 18.0.4 MR-4 our xg115 keeps hanging and I'm not really sure where to begin to diagnose this. I'm new to Sophos products so please help a bro out? I've had loads of experience with with SonicWall products in the past so I'd say I'm fairly well versed in the world of firewalls and managed to setup this xg115 fairly easy. Does anyone know where I can start to troubleshoot this?

Thanking you in advance.

Adrian

Atomix IT Support Team



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    Even though the support portal is down, you can still start a case by calling in.  If you go to support.sophos.com, go to the "for critical cases" area on the right, select your country, and call in.  Given the weird issues you are seeing, I'd start a support case on this.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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  • 0

    Even though the support portal is down, you can still start a case by calling in.  If you go to support.sophos.com, go to the "for critical cases" area on the right, select your country, and call in.  Given the weird issues you are seeing, I'd start a support case on this.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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