Sophos Connect Client issue

Hi HakamDNS,

Thank you for reaching out to the Community! 

What is the current firmware version on your firewall and Sophos Connect Client? 

Did you configure a full tunnel or split tunnel?

It appears that the support engineer tried to reach out to you and sent you an follow-up email; please reply to the email from your case. 

Thanks,

Hi H_Petel,

The firmware SFOS 18.0.1 MR-1-Build396




Split Tunnel

Here is Malaysia time zone, That why no one answer Support Engineer call.

Please sent us available Engineer during Malaysia time zone.  Currently is working hours

Thanks

Hi Abdul,

Mayur Makvana| Technical Account Manager

If a post solves your question use the 'Verify Answer' button.

Hi MayurMakvana,

Noted on this. Thank for information.

Could you verify the other issue

https://community.sophos.com/xg-firewall/f/discussions/124459/reports-for-clientless-access/458465#458465

and

https://community.sophos.com/xg-firewall/f/discussions/125442/not-able-to-view-any-clientless-access-report-in-sophos/458435#458435

Above the link same issue but different user facing same issue.

Hi HakamDNS,

Is this website that users are complaining about hosted internally or externally? 

With the split tunnel configuration, the traffic to the external website/internet will use the ISP at the user side. The traffic to the external websites won’t be routed through the VPN.

Thanks,

Hi HakamDNS,

Is this website that users are complaining about hosted internally or externally? 

With the split tunnel configuration, the traffic to the external website/internet will use the ISP at the user side. The traffic to the external websites won’t be routed through the VPN.

Thanks,